The question every family abroad asks: did it actually get there? On Akokor, a delivery can’t be marked done without two kinds of proof.
The code only your relative has
When the order sets off, your relative gets a 4-digit code by SMS, and you see the same code in the app, so you can pass it on if the SMS doesn’t arrive. The rider must enter the right code. A wrong code means no delivery.
The photo at the door
The rider also takes a photo of your relative with the order. The photo and the matched code arrive in your app together, wherever you are.
If nobody is home
The rider calls your relative before setting off. If they still can’t be reached, or the address can’t be found, the order is kept safe and you pick a new day. If it still can’t be delivered, or you’d rather cancel, you get a full refund. Problems with an order can be reported within 48 hours of delivery, with a photo.
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