Privacy Policy
Last updated: 26 October 2026
What we collect
Clause 01About you
Your name, email address and/or phone number, the country you live in, your time zone (so we show delivery times on your clock), and how you signed in (email, phone, Google or Apple).
About the people you send to
For each recipient you save: their name, how they're related to you (optional), Ghana phone number, a second number (optional), their area, GhanaPost GPS address, a landmark or directions, and delivery notes. You also give us any gift note you add to an order.
Orders and payments
What you ordered, for whom, prices, delivery days, refunds, and payment references from Paystack. For weekly orders, Paystack keeps a reusable card authorisation; we store only a reference to it and the card's last digits and type. We never see or store your full card number, CVV or MoMo PIN.
Delivery photos and messages
The photo the rider takes of the recipient with the items, the time the farm called the recipient, your messages and photos to our support team, and the reviews you write.
Your device
A push notification token, a random install ID (so we can count app installs), and app usage events such as screens viewed and orders placed, sent to Google Analytics. We do not track your location or the rider's location.
How we use it
Clause 02To deliver your orders
Taking payment, passing the delivery details to the farm, sending the recipient their delivery code, and showing you the photo and code when it's delivered.
To keep you updated
Push notifications about each order and weekly order, and emails for receipts and your account. Marketing messages only if you opt in.
To support you and keep Akokor safe
Answering support messages, reviewing problem reports and refunds, preventing fraud and abuse, and understanding how the app is used so we can improve it.
Who we share it with
Clause 03The farm delivering the order
Only for that order: the recipient's name, phone numbers, area, GhanaPost GPS address, landmark, delivery notes and your gift note. Farms do not get your card or payment details.
Paystack
Processes card and Mobile Money payments, refunds and saved cards for weekly orders, and pays each farm its share.
Our SMS provider (Hubtel)
Receives the recipient's phone number and the text of the SMS that carries their delivery code.
Google (Firebase) and Apple
Firebase hosts our database, files and sign-in, and Google Analytics measures app use. If you sign in with Google or Apple, they confirm who you are to us.
Recipients' details
Clause 04Recipients don't use Akokor themselves: you give us their details. Please only add people who would expect you to send them food, tell them you are using Akokor, and keep their details correct.
A recipient's details are visible only to you, the farm delivering their order (for that order), and Akokor staff who handle orders. If someone asks us to stop using their details, we will help them and may contact you.
Data protection law and security
Clause 05We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843). If you live in the UK or the EU, you also have rights under UK and EU data protection law.
Data is sent over encrypted connections and stored with Google Cloud (Firebase). Access is limited to the people and services that need it.
How long we keep it
Clause 06We keep your account and saved recipients until you delete them or your account. Orders, payment and refund records, and delivery photos are kept after that, because we need them for accounting, tax and dealing with complaints.
Your rights
Clause 07See, correct or get a copy
You can see and edit your profile and recipients in the app at any time. To get a copy of your data, or to object to how we use it, email support@akokor.com
Delete your account
In the app, open your profile and tap Delete account. This removes your profile, saved recipients, cart, wishlist, notifications and support chat, and removes your name from your reviews. It stops your weekly orders and deletes the cards saved for them. Order, payment and refund records are kept as described above, with any photo you sent with a refund request. You can also ask by emailing support@akokor.com
Questions about your data?
Email us and we'll reply, 8 am–10 pm GMT, 7 days a week.
support@akokor.comHouse No. 39, Agbo Street, Sowutuom VRA, Accra, Greater Accra Region, Ghana